KPIs
Every metric, one catalog
The numbers the business runs on — each computed from the same records, with a plain-language definition anyone can read.
Revenue MTD
$214K▴ 3.4%
target $720K by day 8
Plant OEE
78.1%▴ 1.2pt
target 82%
Cash position
$3.29M▴ $40K
13-week runway healthy
Headcount
85▴ +3 YTD
4 roles open
Net revenue retention
103%▴ 2pt
existing installed base
Customer Success KPIs
NPS
52▴ 4
installed base
Accounts healthy
11/12▴ 1
1 at risk
Renewal ARR due 90d
$3.98M
5 contracts
At-risk ARR
$410K▾ 18%
Lakeshore Bottling
Open tickets
15▾ 2
2 high priority
SLA hit rate
93%▴ 2pt
target 95%
Parts attach rate
71%▴ 3pt
installed base ordering parts
Metrics catalog
| Metric | Area | Definition | Latest |
|---|---|---|---|
| NPS | Customer Success | How likely customers are to recommend us, from survey scores. | 52▴ 4 |
| Accounts healthy | Customer Success | Accounts with strong health scores, out of the full base. | 11/12▴ 1 |
| Renewal ARR due 90d | Customer Success | Recurring revenue coming up for renewal in the next quarter. | $3.98M |
| At-risk ARR | Customer Success | Recurring revenue on accounts showing churn warning signs. | $410K▾ 18% |
| Open tickets | Customer Success | Support requests still waiting on a resolution. | 15▾ 2 |
| SLA hit rate | Customer Success | Tickets resolved within the promised response time. | 93%▴ 2pt |
| Parts attach rate | Customer Success | Installed customers who also buy parts and consumables from us. | 71%▴ 3pt |
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